Contact Us
Get in touch
Question about an order, a piece you're considering, or a return? Email us at support@herlow.com or use the contact form on this page.
A real person reads every message. We reply within 24 hours on business days — usually sooner. Including your order number helps us get to the answer faster.
Quick answers
A few things we're asked often — one of these may save you the wait:
-
Where's my order?
Orders are processed in 1–3 business days and delivered 4–8 business days after dispatch. Your tracking number is emailed the moment it ships — or check the Track My Order page anytime. -
I want to return something.
Email us first for a Return Authorization (RA) number. Please don't ship anything back before you have one. Full steps are in our Return & Refund Policy. -
It arrived broken.
Don't send it back. Email us within 7 days with your order number and a photo, and we'll replace it or refund you in full. -
Something else?
Our FAQ covers most of it.
Returns address
Request a Return Authorization (RA) number before sending anything back — returns that arrive without one may be refused or significantly delayed.
Herlow Returns
560 Busser Rd
York, PA 17406
United States
Contact Information
HERLOW
128 City Road
London
EC1V 2NX
United Kingdom
Company Name: ECOM EAGLES LTD
Company Registration Number: 14142895
Email: support@herlow.com
Customer Service Hours: Monday–Friday: 9:00 AM–5:00 PM (PST)
Saturday, Sunday, and holidays: Closed
Customer service responds within 24 hours on business days. Messages sent outside these hours are answered the next business day.