Privacy policy

Last Updated: July 2026 | Herlow | United States Orders Only

This Privacy Policy explains what personal information we collect when you visit or buy from herlow.com (the "Site"), why we collect it, who we share it with, and the rights you have over it.

The Site is operated by ECOM EAGLES LTD, trading as Herlow ("Herlow", "we", "us", "our"), a company registered in England and Wales (No. 14142895) at 128 City Road, London, EC1V 2NX, United Kingdom. We are the data controller responsible for your information.

Quick Overview

What we collect: Contact and delivery details, order history, and device/browsing data.
Payment details: Handled directly by our payment processors — we never see or store your full card number.
Why: To fulfill your orders, provide support, keep the Site secure, and (with consent) send marketing.
Selling your data: We don't sell it.
Your rights: You can access, correct, delete, or opt out — email us and we'll action it.

What information we collect

Information you give us:

Name, email address, shipping and billing address, and phone number.
Order details and purchase history.
Account login details, if you create an account.
Correspondence with our support team, including anything you send us about a return or a damaged item (such as photos).
Reviews, comments, or other content you choose to submit.

Information collected automatically:

Device and browser type, operating system, and screen resolution.
IP address and approximate location derived from it.
Pages viewed, products browsed, referring URLs, and how you interact with the Site.
Cookie and similar identifier data (see "Cookies" below).

Payment information: Card and payment details are collected and processed directly by our payment providers. We do not receive or store your full payment card number.

How we use your information

To process, fulfill, and deliver your orders, and to send order and dispatch confirmations.
To handle returns, exchanges, refunds, and Return Authorization requests.
To provide customer support and respond to your enquiries.
To detect, prevent, and investigate fraud, abuse, and security incidents.
To operate, maintain, and improve the Site and our product range.
To send you marketing communications, where you have consented — you can opt out at any time.
To comply with our legal and tax obligations.

Who we share it with

We share personal information only as needed to run the business, and only with parties bound to protect it. This includes:

Shopify — the e-commerce platform hosting our Site.
Payment processors — to take payment and screen for fraud.
Fulfillment partners and warehouses, including partners located outside the United States, who pick, pack, and dispatch your order.
Shipping carriers (USPS, UPS, FedEx) — to deliver your order and provide tracking.
Our returns center in York, Pennsylvania — to receive and process returns.
Analytics and marketing providers — to understand Site usage and, where you've consented, deliver advertising.
Professional advisers and authorities — where we are legally required to disclose information, or need to establish or defend legal claims.

We do not sell your personal information.

International transfers

Because our company is based in the United Kingdom and our fulfillment partners operate internationally, your personal information may be transferred to and processed in countries outside the United States, including the UK and elsewhere. Where we do this, we take steps to ensure your information remains protected by appropriate safeguards.

Cookies and tracking

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how the Site is used, and — where you've consented — support advertising.

You can control cookies through your browser settings, and through any cookie banner or preference tool shown on the Site. Blocking some cookies may affect how parts of the Site work.

Some browsers send a "Do Not Track" or Global Privacy Control signal. We honor Global Privacy Control signals where required by applicable law.

Marketing

If you've opted in, we may email you about new products, offers, and updates. Every marketing email includes an unsubscribe link, and you can also opt out at any time by emailing support@herlow.com. Opting out of marketing won't stop transactional emails about orders you've placed.

How long we keep it

We keep your personal information only as long as we need it for the purposes above — typically for the life of your account and for as long afterwards as we're required to retain order and tax records under applicable law. When we no longer need it, we delete or anonymize it.

How we protect it

We use appropriate technical and organizational measures to protect your information, including encryption in transit and access controls. That said, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have the right to:

Know and access the personal information we hold about you, and how we've used and shared it.
Correct inaccurate or incomplete information.
Delete your personal information, subject to legal retention requirements.
Obtain a portable copy of the information you gave us.
Opt out of the sale or sharing of personal information for targeted advertising. (We don't sell your information.)
Withdraw consent to marketing at any time.
Not be discriminated against for exercising any of these rights.

To exercise any of these, email support@herlow.com with the details of your request. We may need to verify your identity before we can act — usually by confirming details of an order you've placed. We'll respond within the timeframe required by applicable law.

An authorized agent may submit a request on your behalf with proof of authorization.

US state privacy rights

If you're a resident of California, Virginia, Colorado, Connecticut, Utah, or another state with comprehensive privacy legislation, the rights listed above apply to you. California residents may also request details of the categories of personal information we've collected, the purposes for collecting it, and the categories of third parties we've disclosed it to — all of which are set out in this policy.

If we deny a request, you may appeal by replying to our decision at support@herlow.com.

Children's privacy

The Site isn't intended for anyone under 18, and we don't knowingly collect personal information from children. If you believe a child has given us their information, email us and we'll delete it.

Changes to this policy

We may update this Privacy Policy from time to time — to reflect changes in our practices or in the law. The "Last Updated" date at the top shows when it last changed. Material changes will be highlighted on the Site.

Contact Information

Questions about this policy, or want to exercise your rights? Email support@herlow.com.

HERLOW
128 City Road
London
EC1V 2NX
United Kingdom

Company Name: ECOM EAGLES LTD
Company Registration Number: 14142895

Email: support@herlow.com

Customer Service Hours: Monday–Friday: 9:00 AM–5:00 PM (PST)

Customer service responds within 24 hours on business days.